To Our CE Community:
As the situation with COVID-19 continues to evolve, the health and well-being of our employees and customers continue to be our top priority while continuing to service your important HVAC needs. We recognize that during this period, it will be more essential than ever that our industry provides clean and comfortable conditions to both consumers and institutions.
We have taken several steps earlier in March to safeguard the health of our employees and customers. These included the implementation of CDC preparedness and prevention recommendations in all our facilities and minimizing in-person group events, such as training, turning to virtual options where possible.
However, we feel it is now necessary to add another layer of protection to our employees and customers by implementing new branch procedures beginning Monday, March 23rd that will allow for a “zero contact” customer experience. Under this new process, customers will not enter our facilities and our branch personnel will take your parts, supplies, and equipment orders out directly to your vehicle. The specifics may vary slightly by location but all of our facilities will be adhering to the following procedure:
The spread of this disease and the suffering and disruption it brings is reason for concern and we share that concern as a CE community. Our teams are committed to enabling our customers to continue to address the critical needs of our industry, particularly during this time.
We appreciate your business and flexibility as we work to strike a balance between service and safety. We also welcome any questions or suggestions you may have and ask that you please communicate any feedback to your local CE sales team or through our Contractor Assist app. Thank you in advance for your patience and partnership through these challenging times.
The CE Team